Refund Policy

At Ionix, we are committed to providing our customers with the highest quality energy drinks. If you are not completely satisfied with your purchase, we’re here to help.

Eligibility for Refunds:

Refunds are available for purchases made directly through our official website or authorized retail partners.

To be eligible for a refund, your request must be made within 30 days of the purchase date.

Non-Refundable Items:

Products purchased through unauthorized sellers or third-party platforms.

Items that have been heavily used, tampered with, or damaged due to misuse.

How to Request a Refund:

Email our Customer Support Team through our Contact Us with your order number, a brief explanation for your return, and a photo of the product (if possible).

Once your request is reviewed and approved, we will provide return instructions.

Upon receipt and inspection of the returned item, a refund will be issued to your original method of payment within 7-10 business days.

Shipping Costs:

Original shipping costs are non-refundable.

Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect product.

Damaged or Defective Products: If you received a damaged or defective product, please contact us within 7 days of delivery. We will replace the item or issue a full refund at no additional cost to you.